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Problems Now Magically Fix Themselves
Andre Renault, June 28th 2007
All of us have experienced that dreadful moment
when our computer has a meltdown. Finding help is never anyone’s
idea of fun. Choosing a reliable experienced technical firm, or
getting a hold of your friends “computer guy” always proves time
consuming and frustrating. Explaining your problem over the phone
to someone who may or may not understand has always been the most
painful part. Once you have found help and are waiting for a fix,
you find your computer or peripherals must be shipped out for
service, or brought in to your local service center for repair.
This could take days, or even weeks. In some cases users receive
their computers which were “repaired” only to find that all their
data has been erased since many service places often perform what’s
known as a system restore.
Thanks to the internet, new remote screen
sharing technologies, and the experience of industry renown
technicians, Live Tech Online and other remote service providers can
remove spyware, recover lost data, setup printers and other pc
gadgets all without even laying eyes on the customers computer.
Screen sharing technology lets a technician view your problem first
hand right away through the internet. This saves time and money.
Consumers don’t pay for fancy uniforms, company branded cars, or
even workspace. Technicians work from home, providing support right
away, without ever stepping foot on site. “Our service gives the
customer the feeling that a technician is right there beside them,
24 hours a day, 7 days a week,” said Vince Greco, chief executive at
Live Tech Online.
Consumer Reports conducted a survey of more
than 23,000 PC users, and found that manufacturers such as Dell, HP,
and IBM solved a measly 59 percent of problems. Free support
services succeeded only 53 percent of the time. By contrast
independent tech support services where customers bring in their
computer, like Best Buy’s Geek Squad, and your local computer
service centre solved 84 percent of problems with windows based
PCs. Third parties offering online remote support and on-site
support like Tech on Call, Nerds on Site and Live Tech Online solved
93 percent of users’ problems. These companies also had more
knowledgeable staff, and quicker responsiveness than computer
manufacturers. The bottom line is that although you may have bought
a computer from a tier 1 manufacturer, you cannot rely on them for
support. When you need help, you want it fast, and you want your
problem solved. “Consumers don’t completely understand the concept
of remote support. Neither do they understand that just because they
have a Dell computer, that doesn’t mean Dell will fix all their
problems for them,” said Arif Hudda, chief executive at Live Tech
Online. The problem is that most vendors only support preinstalled
software, and hardware which is covered by original warranty.
Anything outside of that, like viruses, software conflicts, or even
conflicts with peripherals which you bought after choosing your
computer, leave consumers helpless.
The solution is an online remote tech support
service from an experienced technician. You can always visit your
closest repair shop, but save time unplugging wires, then explaining
your problem only to find later when you pickup your computer that
the technician didn’t understand your needs to fix it adequately.
Remote tech support, otherwise known as screen sharing technology,
allows you to let a technician see your problem first hand. No
miscommunication and the best part about it is that you get help
right away – when you need it most.
About Live Tech Online
Live Tech Online is based in
Kitchener-Waterloo, and is on the forefront of providing premium
online computer help for home and offices. The company harnesses
the power of the internet and screen sharing technology, with an
easy to use online delivery method, to offer the easiest and most
cost effective technical support services. Live Tech Online’s
services are available through their website located at
http://www.livetechonline.com or by calling 1-866-LIVE-FIX